By Email: [email protected]
Our customer service team are here daily to help with any technical issues, order inquiries or questions about merchandise.
By Phone: 949-429-8180
Our in-store staff will be happy to assist you with your order by phone during these hours:
Monday - Saturday: 10 a.m. - 7 p.m. PST
FREQUENTLY ASKED QUESTIONS
How do I track my order shipment?
Once your order has been processed, you will receive a Shipping Confirmation email that contains your tracking info. All orders with Free Shipping are shipped via USPS Priority Mail. Please be advised that tracking information can take up to 48 hours to populate once the carrier receives your package. (View our full Shipping Policies)
When will my refund be processed?
Once we receive your return shipment, please allow 1-2 business days for the return to be processed. You will receive a Credit Memo email confirming the refund has been initiated. (View our full Return Policy)
How long do I have to return any items that didn't work out?
Returns must be postmarked within 30 days of the original order date. (View our full Return Policy)
Why was my order cancelled?
Orders may be cancelled if 1) your item is out of stock or 2) your payment method was declined or deemed unsecure. You will be notified via e-mail. If your item is out of stock, but the next size up/down is available, we will offer that to you first.
Do you price match?
Blue Eyed Girl will almost always price match. Simply email us a link to the identical item (of the same size and color) with the competitive price visible and we will be happy to assist you. Price matched items are final sale. Send all price match inquiries prior to placing your order to [email protected]
Can I use my Blue Eyed Girl gift card/store credit online?
Blue Eyed Girl gift cards from our store locations cannot be redeemed online at this time. E-Gift Cards for use online may be purchased here.
I subscribed to the email list - how do I get my discount code?
Thanks for joining us! Your discount code will be emailed to you shortly after signing up! (Be sure to check the spam folder, just in case).
I don't see my Order/Shipping Confirmation email
All order and shipping confirmation emails are generated automatically. Please be sure to check your Spam folder, be sure that you are checking the correct email account and that you entered your email address correctly. If you still can't find it, contact [email protected] to have a copy of your confirmation forwarded to you.
My item(s) arrived damaged - what should I do?
In the event that you receive items with any form of damage, please send a photo our customer service team at [email protected] We will send you a pre-paid return, and your order will be refunded or replaced.