Returns & Exchanges
We want you to love your purchase! If the item you ordered does not fit or is not to your liking we are happy to offer an exchange or refund to your original method of payment within 30 days of purchase. To be eligible, the following requirements must be met. Please note that any original shipping charges are non-refundable.
Return & Exchange Requirements
- To make a return or exchange, complete the return/exchange form found in your original shipment
- All returns/exchanges must be postmarked within 21 days of original shipment date.
- Merchandise must be unused, unaltered, undamaged, and with all tags and accessories
- Must not be a final sale item (all intimates, jewelry, scarves and opened cosmetics or fragrances are final sale)
- Sale items marked at 40% off or more are final sale. No exceptions.
- Items returned with makeup, deodorant, perfume, or similar product stains will be shipped back to you and are subject to additional shipping costs.
- Shoe boxes must be returned undamaged without postage labels.
- Returns and exchanges of merchandise sold online cannot be made at Blue Eyed Girl store locations.
Where do I send my return/exchange?
Please see the Return Form in your package for full return shipping instructions. We cannot process in-store returns for any items purchased online.
When will I receive my refund?
Please allow up to 3 business days from receipt of your return for it to be processed. You will receive a Credit Memo via e-mail once processing is complete. Your funds should be posted to your account within 2-3 business days, depending on your payment method.