Returns & Exchanges
We want you to love your purchase! If the item you ordered does not fit or is not to your liking we are happy to offer an exchange or refund to your original method of payment within 30 days of purchase. To be eligible, the following requirements must be met. Please note that any original shipping charges are non-refundable.
Return & Exchange Policy
○ ALL SALE ITEMS ARE FINAL SALE - no exceptions.
○ Merchandise must be unused, unaltered, undamaged, and with all tags and accessories.
○ Must not be a final sale item (all sale items, intimates, jewelry, scarves and opened skincare/fragrances are final sale).
○ Items returned with makeup, deodorant, perfume, or similar product stains will be denied a refund and shipped back to you.
○ Shoe boxes must be returned undamaged and without postage labels.
Where do I send my return/exchange?
See the Return Form in your package for full return shipping instructions. Return shipping is always the customer's responsibility (unless the item is damaged/incorrect). Items purchased online can be physically returned to a store location, but a refund would be processed separately within 1-2 business days. Online refunds cannot be processed at store registers.
If you were shipped a damaged or incorrect item, please email us for a pre-paid return label: firstname.lastname@example.org
When will I receive my refund?
Please allow up to 3 business days from receipt of your return for it to be processed. You will receive a Credit Memo via e-mail once processing is complete. Your funds should be posted to your account within 2-3 business days, depending on your payment method. We recommend creating an account at the time of your order so that you can easily keep track of shipments and refunds.
How do I exchange for another item?
To exchange, please contact customer service to ensure that the desired item is in stock and can be set aside. Complete the return form included in your orginal package, and send your return back to us. Once we receive it, your new item will be shipped out and the difference will be refunded. If additional payment is required, we will contact you to collect it.